FAQ-LA HEARTBREAK

TERMS OF USE

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

EXCHANGE POLICY

Any exchanges must be submitted within the first 14 days of you receiving your merchandise anything after will not be accepted.

Please allow up to 48 hours (excluding holidays and weekends) for order processing before an order ships.

*For any national weather delay, please allow 1 additional business day for processing.

Pre sales/

 Please allow us 1-3 additional business days to process these orders. After it ships, you will be sent an email with your tracking information. If an item is not available in our warehouse, we do our best to get you the product in faster time frame. Our customer support team members will assist on these matters. 

SHIPPING/TRACKING

When your order begins processing, you should receive a separate email with your tracking information. Please note that it may take each shipping carrier a little time to update the tracking link so that you may accurately track your shipment.

Please allow up to  48 hours for order processing before an order ships. 

RETURNS/REFUNDS 

We gladly accept unwashed and unworn merchandise for return within 14 days of purchase.

Send a email to info@laheartbreak.com. We will send you a return slip to send items back. 

Refunds are returned once we received the merchandise back in our warehouse. 

Refunds will take 3-7 business days based on the customers bank.